Purpose of the role:
Maximize income to the dealership through vehicle finance and sales of all dealer-approved finance, value-added products, and effectively manage all financial or insurance-related facets of the buying process ensuring high levels of customer satisfaction, including but not limited to:
Duties:
Marketing / Sales:
- Management and control of Financial and Insurance income and expenditure.
- Ensure budget and sales objectives are met.
- Ensure that all Managers and Salespeople are well-informed of all finance facilities and insurance options available.
- Advise customers on finance-related issues.
- Increase sales penetration on all F&I products.
- Ensure compliance with the Company policies and procedures.
- Provide marketing service support on F&I products.
- Ensure that the company receives maximum benefit offered through the relevant F&I rebates.
Administration:
- Ensure accurate processing of finance contracts.
- Ensure accurate and timeous preparation and completion of all documentation, bordereaux, weekly and month-end reports, and pay-out requirements.
- Ensure that no penalties or delays are incurred due to incorrect or late return of documentation.
- Effectively manage retail debtors, in conjunction with the relevant Sales Management, and ensure that every financed transaction is paid within the time limits.
Customer Service:
- Provide high level of customer service ensuring all customer interactions are courteous and professional.
- Handle all customer queries with clarity and courtesy thereby ensuring customer satisfaction.
- Ensure that every customer has a clear understanding of obligations entered into, total transparency.
- Establish good working relations with all Dealer Principals, Sales Managers and Salespeople, finance and insurance companies.
- Ensure timeous contact with customers and reconfirm details a month prior to delivery to avoid cancellations.
Compliance:
- Upkeep of the Dealership RMCP (Risk Management and Compliance Programme).
- Seriti Database- uploading of client’s particulars with all the necessary FAIS, FICA and Risk grading’s as per the RMCP.
- Ensure that all sanctions lists together with Prominent Persons (local, Government and Foreign) have been documented per client on the system.
- Staying abreast of changes in FAIS legislation.
- Reporting of CTR’s (Cash Threshold Report) and STR’s (Suspicious Transaction Report) and the maintenance of the TCD GOAML website.
- Keeping abreast of changes in the POPI Act.
Requirements and skills
- B Com degree or equivalent qualification which includes a proficiency in accounting as the core subjects ideal.
- 5 years’ work experience in the field of insurance, asset financing, credit evaluation, bad dept collection and contract administration.
- Candidate must be FAIS compliant.
- Candidate must be an advanced user knowledge of MS Office (Word, Excel, Outlook and PowerPoint).
- Ability to work and get the job done without being micro managed
- Able to travel; The job involves intensive travelling in the normal course of business in the geographic region.